Last Updated: April 18, 2026
This Service Level Agreement (“SLA”) outlines the level of service you can expect from EmailMarketingZilla.com (“Website”, “we”, “our”, or “us”). This SLA applies to all clients who purchase our email marketing services.
By using our services, you agree to the terms outlined in this SLA.
1. Scope of Services
EmailMarketingZilla provides email marketing services including, but not limited to:
- Campaign strategy and planning
- Email design and content setup
- Automation and workflow setup
- List management and segmentation
- Performance tracking and optimization
The exact scope of services depends on the selected pricing plan or custom agreement.
2. Service Availability
- We strive to maintain high availability of our services and communication channels
- Our team is generally available during standard business hours
- Live chat and email support are provided to assist clients
Please note that availability may vary due to weekends, holidays, or unforeseen circumstances.
3. Response Time
We aim to respond to client queries within the following timeframes:
- Email Support: within 24 hours
- Live Chat: typically within a few minutes to a few hours
Response times may vary depending on workload and complexity of the request.
4. Turnaround Time
Typical turnaround times for services:
- Initial onboarding/setup: 1–3 business days
- Campaign setup: 3–7 business days
- Revisions: 1–3 business days per request
Custom projects may have different timelines, which will be communicated in advance.
5. Unlimited Revisions
- All plans include unlimited revisions within the agreed scope of work
- Revisions will be processed in a reasonable timeframe
- Requests outside the original scope may require additional charges
6. Performance Disclaimer
While we follow best practices and proven strategies, we do not guarantee specific results such as:
- Email open rates
- Click-through rates
- Conversion rates or revenue
Performance depends on multiple external factors beyond our control.
7. Client Responsibilities
To ensure smooth service delivery, clients agree to:
- Provide accurate and complete information
- Share necessary access to tools/platforms
- Respond promptly to communication
- Ensure compliance with applicable laws (including anti-spam regulations)
Delays in client input may impact service timelines.
8. Issue Resolution
If any issues arise:
- Clients should contact us via email or live chat
- We will make reasonable efforts to resolve issues promptly
- Resolution time depends on the nature and complexity of the issue
9. Service Limitations
We are not responsible for:
- Downtime or failures of third-party tools or platforms
- Changes in email platform policies or algorithms
- Delivery issues caused by external factors (spam filters, server issues, etc.)
10. No Refund Policy
As outlined in our policies:
- All services are non-refundable
- Unlimited revisions are provided to ensure satisfaction
11. Modifications to SLA
We reserve the right to update or modify this SLA at any time. Changes will be posted on this page with the updated “Last Updated” date.
12. Contact Information
For support or SLA-related queries, please contact us:
📧 Email: contact@emailmarketingzilla.com
💬 Live Chat: Available on our website
By using EmailMarketingZilla.com, you acknowledge that you have read, understood, and agreed to this Service Level Agreement.